Trust
Privacy Policy
How LOMA Educational Consultancy handles data submitted through this website.
LOMA Educational Consultancy uses website information to respond to enquiries, support counselling conversations and manage student follow-up responsibly. This policy explains what information may be collected through this website and how it is used.
This page is written for students and parents who contact LOMA from Trivandrum, Kollam and other parts of Kerala. It covers website forms, chat messages, direct contact links and basic site operation.
Information You Submit
LOMA may collect information you choose to share through the website, including:
- Student or parent name
- Phone number or email address
- City or location
- Preferred study destination
- Course or university interest
- Intake or planning stage
- English test or exam plans
- Message details submitted through contact forms or chat
- Follow-up notes created by LOMA staff after your enquiry
You should share only accurate information that is needed for counselling or service follow-up.
How LOMA Uses Enquiry Information
LOMA uses submitted information to:
- Respond to study abroad enquiries
- Arrange counselling or follow-up conversations
- Understand the student's study goals and stage
- Help staff manage enquiries through the admin system
- Send relevant updates about the enquiry or counselling request
- Improve service quality and website enquiry handling
LOMA does not use website enquiries to guarantee admission, scholarships, student visas or any official outcome.
Website Chat And Counselling Follow-Up
If you use the website chat, LOMA may process your message, selected options and contact details so staff can understand your request and follow up when needed.
The chat is for guidance and enquiry support. It should not be used to submit sensitive financial documents, passport copies, visa refusal letters or full academic records unless LOMA staff specifically requests them through an approved process.
Admin And API Handling
Public website enquiries are routed through LOMA's secured admin/API boundary. The public website should not directly write privileged data to the database.
Authorised LOMA staff may access enquiry and chat information only for counselling, support, lead management, application follow-up, quality checks or operational needs.
Third-Party Services
LOMA may use trusted service providers for website hosting, forms, analytics, email, CRM, CMS, chat, storage or security. These tools help the website operate and help staff respond to enquiries.
External websites linked from LOMA, including official university or government websites, have their own privacy policies. LOMA is not responsible for how those external websites handle your data.
Consent And Communication
By submitting a form, using chat or contacting LOMA through the website, you agree that LOMA may use the details you provide to respond to your enquiry.
You can ask LOMA to correct your contact details or stop non-essential follow-up. Some records may still be retained where needed for service history, compliance, security, dispute handling or internal audit.
Data Accuracy And Student Responsibility
Students and parents should provide accurate contact details and avoid submitting information on behalf of another person without permission.
If a parent or guardian contacts LOMA for a student, the family should make sure the student is aware of the enquiry and any follow-up discussion.
Retention And Security
LOMA keeps enquiry and counselling information only as long as it is useful for service, follow-up, operations, compliance or record-keeping.
LOMA applies reasonable organisational and technical safeguards, but no website or online transmission can be guaranteed to be completely risk-free. Visitors should avoid sharing unnecessary sensitive information through open message fields.
Your Choices
You can contact LOMA to:
- Ask what contact details were submitted through the website
- Correct inaccurate enquiry details
- Request that non-essential follow-up stops
- Ask questions about this privacy policy
For privacy questions, use the Contact LOMA page.
Related Pages
Read the Terms and Conditions and Disclaimer to understand the limits of website information, counselling support and official outcome decisions.
Questions Students Ask
What personal information does LOMA collect from this website?
LOMA collects only the details a visitor chooses to submit, such as name, phone number, email address, study interest, message details and chat information needed for counselling follow-up.
Why does LOMA use enquiry and chat information?
LOMA uses enquiry and chat information to respond to study abroad questions, arrange counselling, support applications, manage follow-up and improve internal service quality.
Does LOMA sell student or parent data?
No. LOMA does not sell student or parent enquiry information. Details are used for counselling, support and internal lead management.
Can I ask LOMA to update or stop using my contact details?
Yes. You can contact LOMA and ask the team to update your details or stop non-essential follow-up, subject to any records needed for service, compliance or dispute handling.
Ready To Plan The Next Step?
Use the page details above, then contact LOMA when you are ready to discuss a student profile.